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Our Core Values at 3 Day Blinds and How They Manifest Every Day

When Kevin Rabbitt was named CEO of 3 Day Blinds almost a year ago, one of the first assignments for the team was to develop a set of Core Values.  It took us several weeks, with much debate (but in the end real consensus), to finalize them. 

And what are they?

#1:  Integrity:  Meeting commitments, large and small

#2:  One Team:  Working together with alignment and respect

#3:  Superior Client Experience:  Expert, personalized, and consistent client care

#4:  Excellence: High quality, every time, continuously improve

#5:  Passion:  Engaged in our work, enjoying the experience

So, what happened next?

As you might expect, Kevin reviewed the Core Values in one of the Town Hall Meetings early in his tenure, they were put on a Power Point slide, and presented to our board of directors and then, as one might expect, the associated signage appeared around the office.

Then what?  Rather than checking this task off of our lists and moving on, we started incorporating our Core Values into the small and large decisions that we make.  

And we started recognizing our peers who actually “live” the Core Values every day at work.  Here are the people in our organization who were recognized by their peers last month for living the 3 Day Blinds Core Values at work:

Rosa Aguirre, Appointment Desk Manager, for “Integrity”

Consistently does what she says she is going to do. An example is that she seeks information on Design Consultants who are being recognized for outstanding sales results so she can guide her team to offer the Design Consultants congratulations when they interact with them on the phone.”

 

Cheryl White, Local Market Coordinator, 3 Day Blinds Walnut Creek Showroom, CA, for “One Team”

Cheryl is wealth of information that she freely shares to support the Design Consultants in our district. She is busy with her own tasks and clients at hand but she has always been there to make sure we have the right information and our questions are answered. She manages a juggling act between training and her other duties but at no time does she begrudge her duties, she is just a mother hen doing her job!”

Harmony Nekvasil, Design Consultant, Denver, for “Superior Client Experience”

“Harmony always goes out of her way for clients – making sure they are taken care of – start to finish.  She won’t stop until they are 100% satisfied.  On rare occasions, when a problem occurs, she relentlessly pursues a solution and does not stop until it is resolved.

Bernie Negrete, Shutter and Special Order Specialist, “Excellence”

“Bernie helped a Design Consultant sell a complex Hunter Douglas order by working with them on chat to complete the specifications for a 16 window job.  Because of his technical help, we got the order, and our client was thrilled with the products.”

Marcie Macias, Local Market Coordinator, 3 Day Blinds Denver Showroom, for “Passion

“Marcie consistently goes above and beyond to support the Denver team. As the manager of our district’s three showrooms, she ensures that we, her staff, are informed, motivated and encouraged daily.  She is the “go to” person for the whole district and lives the 3 Day Blinds Core Values everyday.”

It takes all members of the 3 Day Blinds Team to deliver on the Core Values when working with our clients.  It all starts with a free in-home appointment, where our expert Design Consultant will assess your needs and recommend the best custom window treatments for your style, light control needs, and budget from the 1000+ products we offer.  Then, they will take guaranteed measurements, provide a free quote and arrange for installation. 

Your new custom blinds or shades can be shipped from our factory the next day and installed in your windows in 3 business days. 

If you’re ready to challenge us to live up to our lofty commitments, experience our outstanding customer service and see our great custom window covering products, call us at 877-614-3329 to schedule your free in-home design consultation now!

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