We asked Xavier Esparza, the General Manager in our factory about the planning involved in making sure we flawlessly deliver perfect products on time.
“First, we spoke with our Design Consultant, Rhonda Cook, who worked with the Hyatt Highlands Management Team to specify the products, to make sure that we understood the customer expectations, and we will communicate closely with her throughout the project” says Xavier.
“In this case, the client wanted to receive their Roller Shades grouped on pallets by room, on a specific schedule, so that they could keep this section of the property open to their clients, in order to complete the installation as quickly as possible, with minimal impact to their business.”
So, what steps are involved? “First, we needed extra roller shade fabric and components from our suppliers, so our Supply Chain Team went into action the moment that this order became a possibility.”
“Then, the Manufacturing Management Team had to plan to push this order through the factory without disrupting the normal flow of orders from our other clients,” says Xavier. “When we receive a large order like this, it is cause for celebration, but it also requires that we pull together as “One Team” (one of our core values) to ensure a good outcome.”
What happens once the shades are manufactured? “As with all of the custom blinds and shades we make, once they are produced, all of our products go through a quality control inspection. Then, we build custom-made boxes for them to minimize shipping damage. In this case, we are shipping on pallets, because that is what the client requested.”
Any word on the outcome? “Yes, we have heard from Rhonda that the first installations have been a smashing success! The team at The Hyatt Highlands Hotel loves the fact that these guest rooms now have an unobstructed view of the beautiful ocean and landscape when the shades are opened, and that there is complete privacy when they are closed.”