In March, 2009, we had solar shades installed throughout our condominium in Palm Springs and were so happy with the quality and service we received, we had your company install shutters in our home in Seal Beach.
When we were at our condo the end of February, we could not raise our main shade in the living room leading to our patio and called your company for a technician. Armando, your installer, came out and it was determined that the shade was faulty and he requested that it be replaced with two, as the one was too long to be workable. Melissa Perez, your design consultant came to our Seal Beach residence and worked with me to find a replacement, as the exact color was no longer being offered. She was so very knowledgeable and helpful and our new shades were ordered and delivered within two weeks. Because we are not permanent residents in Palm Springs, Armando worked with us and our schedule to install the shades when we were in Palm Springs. When he installed the shades, the smaller one had a faulty part and the part had to be reordered. Again, he was very obliging and set up an appointment with us on our next trip to Palm Springs. He replaced the faulty part and the shade is working perfectly.
Both my husband and I are very impressed with your outstanding customer service, Melissa your design consultant, and Armando the installer. From our two experiences with 3-Day Blinds both in Palm Springs and Seal Beach, we cannot recommend your company more highly! If we ever need custom window treatments again, we shall definitely call 3-Day Blinds.
Melissa Perez is a 3 Day Blinds Design Consultant, covering the Irvine, Newport Beach and Huntington Beach, CA areas. Call 877-617-3329 to schedule a free in-home design consultation or find a 3 Day Blinds Design Consultant in your neighborhood.