Before I communicate my thoughts to you, let me tell you a bit about my history. I have been the President of a customer satisfaction consulting firm for the past 6 years. I visit companies and assess the level of service provided by their staffs and review systems and work flow and other aspects of service. I know a little bit about service.
I hate Saturday appointments; I work all week and that’s my private time. I don’t like folks in my home that I don’t know; sometimes it necessary but I dread it. Those windows of time that we are given 12p-4p are difficult as my experience is that the vendor arrives at 3:45p and I have used up ½ of my day waiting and the other half while they do the work. Well all of that went out the window when it came to the service provided by you on behalf of 3-Day Blinds.
You showed up exactly at 12:30p which was the start of the time quoted to me. Your words were warm, kind, and friendly. At no point in time did I feel that a vendor, or stranger was in my home, instead I felt like I was having a visit from a friend. Often times vendors are so friendly that they are incompetent, or chat away your day. Not you Barbara, you were friendly and extremely professional at the same time-what a combination.
You allowed me to set the stage for our work together, I wanted to know my options and then I wanted to factor in your expertise and suggestions. It worked out beautifully; you measured 10-12 windows in no time flat. It was clear that you know your business.
I felt like you gave me a good price; I was very disappointed when my credit was not approved. Thank God I have money and resources so that we could consummate the deal. You were so diplomatic and compassionate during the denial; I have a high credit score and the denial could have been more upsetting, but I trust God too much for that.
Well Barbara, I can only say thank you so much. I will be buying a mansion in the near future and guess who’s doing my blinds.
Thank you kindly,
Barbara Howell is a 3 Day Blinds Design Consultant, covering the Malibu, Redondo Beach, and Long Beach, CA areas. Call 877-617-3329 to schedule a free in-home design consultation or find a 3 Day Blinds Design Consultant in your neighborhood.