Monthly Archives: June 2012

Solar Screen Roller Shades by 3 Day Blinds Preserve Views and Protect Furnishings

Merida Solar Screen Roller Shades by 3 Day Blinds are the perfect choice for media rooms.

One of the fastest growing product categories at 3 Day Blinds is Solar Screen Roller Shades.

“These shades are a great option for preserving your view, reducing glare and protecting furniture,” says one of 3 Day Blinds top Design Consultants, Jeffrey Compton, who serves Dallas, Frisco and Plano, TX.  “We have 35 different fabric choices in our solar screen assortment that feature different openness factors ranging from 1% to 14%, with the lower percentages blocking more incoming UV light.  We also have a wide range of colors and textures that complement almost any type of decor, and we offer several sleek operating systems that include corded, cordless and motorized.”

To see our selection of Solar Screen Roller Shades and the 1000 other products we make at the 3 Day Blinds factory, call us at 877-614-3329 to schedule your free in-home design consultation today!

3 Day Blinds Makes a Large Donation to Habitat for Humanity

3-day-blinds-habitat-for-humanity-IMG_0500Dave Hall, CEO, 3 Day Blinds, and Frank Gutierrez, SVP, Manufacturing & Supply Chain, 3 Day Blinds, help load boxes into the Habitat for Humanity Truck

In Orange County, CA volunteers donate their time to help with the construction of new homes through Habitat for Humanity.This morning, a Habitat for Humanity truck came to the 3 Day Blinds warehouse to take away the donation of a truckload of drapes, shutters, shades and blinds that will be used in homes that they are building, or sold in their stores to raise money for their local and worldwide efforts to provide housing for low income families.

“We are excited to donate window treatments to Habitat for Humanity, a cause all of us at 3 Day Blinds support,” said Dave Hall, CEO, after helping to load the boxes of blinds on the truck.  “We know that this great organization will find the best way to use our products to benefit their clients and build on their success.”

Most of the products that 3 Day Blinds donated were used in photo shoots or in the extensive product testing and prototyping process that is a part of our product development cycle. “I know that Habitat for Humanity will be delighted when they open these boxes.  What they will find are exclusive, one-of-a-kind window treatments that are the same quality and have the same features that our professional designers specify for their clients,” said Karin Jeske, SVP Merchandising and Product Development.  “I am happy to know that we will be bringing creativity, fashion and style to the clients of Habitat for Humanity.”

In the aftermath of the earthquake in Haiti, Habitat for Humanity volunteers work alongside local residents to provide housing.We asked Noe Rivas, Manager, Material Acquisitions from Habitat for Humanity of Orange County about their efforts in our local community:  “We are proud to say that we have completed construction on 171 homes in Orange County, CA so far, that now house 968 residents.  Our newest project is in Santa Ana, a community where there are many in need of our services.  The progress we make is always accelerated by the volunteers who generously donate their time, and great organizations like 3 Day Blinds who donate high quality products.  We are so appreciative!”

As the truck drove away, we all felt grateful that our window coverings would be used to benefit families in need.  We asked Frank Gutierrez, SVP of Manufacturing and Supply Chain about the size and value of the donation.  “Today we loaded 400 blinds on the Habitat for Humanity truck.  The retail value of each of these blinds averages $220, so the total value of the donation is $88,000.”

There are many ways to help Habitat for Humanity.  Learn more here.

If you would like a professional designer from 3 Day Blinds to come to your home to recommend the best custom window treatments for your budget, style and light control needs, just call us at 877-614-3329, or click here to schedule online.  During this free consultation, our designer will help you choose the perfect product, take guaranteed measurements, provide a quote and arrange for professional installation.

3-day-blinds-habitat-for-humanity-IMG_0504Noe Rivas, Habitat for Humanity, Frank Gutierrez, 3 Day Blinds, Alfanso Palaez and Florencio Mercado, Habitat for Humanity, Alfredo Gonzalez, Diodoro Mercado and Dave Hall, 3 Day Blinds

Jeff Miller of 3 Day Blinds is an Invited Speaker at an International Quality Conference

From the Customer Service presentation at the 2012 Quality and Research Productivity Conference. Jim Bampos of EMC2 Corporation, Jeff Miller of 3 Day Blinds, Li Guo, PhD Candidate, UC Riverside, Dr. Daniel Jeske of UC Riverside and Dr. Terrance Callanan of Carestream HealthThe Quality Productivity and Research Conference (QPRC) is an annual multi day event that draws top professionals in business, science, academia and government from around the world, to review the latest cutting edge ideas on improving quality, and to stimulate more interdisciplinary research in this area.  Conference sponsors include General Electric, Raytheon, SAS Statistical Software, VMware, Minitab Stat-Ease and Meirss.

At 3 Day Blinds, we are excited that Jeff Miller, our Senior VP of Client Experience, was invited by QPRC 2012 conference organizers to share his ideas and experiences in a presentation entitled “Improving Customer Satisfaction Using a Proven Data-Driven, Customer-Centric Methodology”.

jeff-miller-3-day-blinds-IMG_0268Jeff Miller, SVP Client Experience, 3 Day Blinds, presents at QPRC 20123 Day Blinds has a 34 year legacy of providing great products and service backed by a Limited Lifetime Warranty, but since joining 3 Day Blinds in the summer of 2010, Jeff has elevated the way we deliver client care to the hundreds of thousands of clients that have done business with us to “world class”, using the latest technology, combined with processes that require efficient follow-up to resolve issues, so that no stone is left unturned to live up to our core value of providing Superior Client Experiences.  Jeff came to us from Global Experience Specialists (GES), a company with nearly a billion dollars in revenue,  where he transformed their Client Contact Center to one that was JD Power & Associates certified.

Using 3 Day Blinds as a case study, Jeff took the conference delegates through a series of slides that outlined the methods he has implemented, which include surveying each client after every touch point (appointment scheduling, design consultation, installation and contact with client care), tabulating the data and giving his team the tools and technology to take action to resolve any issues that surface. 

He shared data showing how the metrics have improved during his tenure, how the data helps managers across the company identify opportunities for improvement, and the team approach we take to solving these issues.  He emphasized that success with these methods is only possible if everyone, including our board of directors, and senior management, buy in.

After his talk, he answered a dozen questions from the audience who wanted more information.  “We were excited that Jeff Miller from 3 Day Blinds was part of our agenda, and able to share with us his real-life example of how data, combined with great technology, efficient processes and employee empowerment can greatly improve customer satisfaction, and how that leads to increased revenue for the company,”  said Daniel Jeske, Professor and Chair of the Statistics Department of University of California, Riverside, and Chair of the 2012 QPRC conference.

“I am honored to have been chosen to speak at QPRC 2012,” says Jeff.  “It was an exhilarating conference with many great speakers, and I enjoyed sharing best practices and information about emerging ideas and technologies related to quality and productivity with leaders from top companies and institutions from around the world.”

The session on Customer Service that included Jeff’s talk was organized by Terrance Callanan of Carestream Health, and also included two other outstanding speakers, Jim Bampos of EMC2 Corporation whose presentation was entitled, “How to Take a Fortune 200 Company and Make Satisfaction and Loyalty Matter,” and Li Guo, a PhD candidate at UC Riverside, who presented an overview of a paper related to her doctoral thesis written in collaboration with Dr. Daniel Jeske and Dr. Terrance Callanan entitled “Cumulative Logistic Regression Models with Ordinal Explanatory Variables:  Application to Customer Care Metrics.” 

Congratulations, Jeff, for taking the stage at an international conference attended by the elite professionals in your field, and knocking their socks off with your presentation on the world class service provided by you and your team to 3 Day Blinds’ clients!

To review our fabulous collection of custom drapes, shutters, shades and blinds and to experience our world class customer service, please call us at 877-614-3329, or click here.  During our free in-home consultation, we’ll help you choose the right product for your home, provide guaranteed measurements, an on-the-spot quote, and arrange for professional installation.

3 Day Blinds’ Training Facilitators Drapery Workshop

Augusta Gohil, Judeann Glover, Anita Veech*, Tikie Holewski, Valerie Laughlin*, Eileen Candace*, Cheryl White*, Karin Jeske, Leticia Gutierrez*, Sharon Reyes*, Anthony Allain*, Heather Caldwell-Roth*, Joyce Glick*, Tanina Aiena, Jenni Su, Jean Gaitten*, Devon Bensen *Training Facilitators

It has been 4 months since 3 Day Blinds launched our new Custom Drapery Program, and the reviews from our Designers and Clients have been nothing but wonderful!

Tammi Motsinger, 3 Day Blinds Design Consultant, who is #1 in Drapery sales!Just ask Tammi Motsinger, our top drapery designer:  “I’ve been designing custom window treatments for more than 20 years, and this is the best drapery program I have ever worked with.  It has taken the industry by a storm and we are leaving our competitors in the dust!  The 3 Day Blinds assortment includes an exclusive collection of the hottest home decor fabrics that range from traditional to modern and simple to embellished, with wonderful solid colors, stripes, botanicals, embroideries and jacquards, with a great solution for every room.  My clients are always surprised that I am able to provide an instant quote, and are then blown away by our fast delivery and worry-free installation.”

To build on this great momentum, we decided to bring all of our Training Facilitators from around the country to the Irvine Support Center for a day and a half of intense drapery training.  We spent the day running through the training materials, role playing, sketching concepts, and configuring products in Voyager, our proprietary point-of-sale system that allows our designers to provide instant quotes to their clients.

“It was great to spend time with my colleagues from across the country, and to brainstorm and share best practices and ideas” says Anita Veech, our Training Facilitator from Colorado.  “Our clients are falling in love with the fabrics and styles we offer, and it is my responsibility to make sure that the Design Consultants across the state have all the tools and training they need to provide the best product recommendations and service.”

“I would like to echo Anita’s comments,” says Anthony Allain, our training facilitator for our east coast Designers.  “The training department truly represents the 3 Day Blinds core value of “One Team”.  We have conference calls every week, and we are in constant contact, lending support to one another, each bringing to the table unique expertise, and the willingness to share.  But it is so special to be in the same room together, meeting face-to-face and collaborating. The new drapery program allows us to serve our clients in new ways, to truly complete the look in ways we could not have dreamed of before, and we spent the day learning how to excelerate our success!”

“Training is a major focus for us,” said Tikie Holewski, Executive Vice President.  “We invest heavily in development of our team members because we never compromise on our core value of providing a Superior Client Experience in both the products we recommend and the service we provide, including our Limited Lifetime Warranty.  Everyone who works at 3 Day Blinds shares this passion for excellence.”

tina-aiena-jean-gaitten-3-day-blinds-IMG_0255Tina Aiena and Jean Gaitten collaborate to configure a Drapery Treatment in Voyager, the system that allows our Designers to provide an on-the-spot quote.

“What really impresses me is the tools we are given to help us succeed with our clients.  I am in awe of the sophisticated programming that allows us to quickly and easily specify and price custom draperies,” said Leticia Gutierrez, who provides training to our Orange County, CA Designers.  “Today we learned about how the simple measurements we provide are translated into job tickets on the factory floor that ensure a perfect fit based on the decorative hardware chosen, window specifications and client preferences.  Time and time again, we find that we can have the product manufactured and installed before most of our competitors can even provide a quote!”

Judeann Glover, Director of Training and Development, 3 Day Blinds“Today was a success!” declared Judeann Glover, Director of Training and Development, “Our Training Facilitators are an outstanding group of professionals with the creative and technical skills needed, along with the ability to facilitate learning across the spectrum or our Designers.  The collective energy we all felt as we reviewed the training materials was amazing!  I know that these talented individuals will be able to impart this knowledge to our 200 designers, which will add fuel to the already successful inferno that IS our drapery program!”

It’s amazing that Judeann was able to smile so stunningly and demonstrate so much excitement with only 4 hours of sleep (and most of the weekend dedicated to finalizing the agenda and materials for the meeting).  Thank you Judeann!

The new 3 Day Blind Custom Drapery Collection features 168 fabrics offered in 7 Drapery styles with 3 Decorative Custom Hardware collections.

If you would like to see this fresh new collection in the comfort of your home, just call us at 877-614-3329 and schedule a free consultation with one of our expert designers.  They will help you choose the perfect products, take guaranteed measurements, provide you with a quote and arrange for professional installation.  In addition to custom draperies, 3 Day Blinds also carries over 1000 styles of custom Shutters, Blinds and Shades, including Hunter Douglas branded products.

3-day-blinds-dinner-IMG_0258We capped off the day with some social time and a delicious dinner at PF Chang’s!