Monthly Archives: March 2011

Customer Recommendation for Linda Martin

I want everyone at 3 Day Blinds to know what a fantastic employee you have in Linda Martin, Design Consultant.  We met Linda at the Home and Garden Show in Ventura, Calif. in March and had her call us in regards to a vertical blind for our bedroom.  She called the next week and came to our house and we were very impressed with her knowledge and expertise of your product.  She made some excellent suggestions in terms of style and color and she truly was interested in helping us make the right choice. We received the blinds faster than we imagined and we are extremely pleased with how great they look!   Thanks again and we will definitely call Linda for our future needs!                   


Linda Martin is a 3 Day Blinds Design Consultant, covering the Ojai, Ventura and Santa Barbara, CA areas. Call 877-617-3329 to schedule a free in-home design consultation or find a 3 Day Blinds Design Consultant in your neighborhood.

Customer Recommendation for Team Northern California

I had a car drive right through my living room last fall and have been in a hotel for 100 days.   I called your desinger on Monday after finding her 3 Day Blinds web page online.  She said that the store was closed on Monday and asked what I needed and said that she would be happy to come to my home for one window. She was able to squeeze me in between appointments and was out to my house within an hour and a half. 
Your installer Clay installed blind Thursday of the same week… what a nice man. This was the best transaction in this whole awful experience. I thank you all for your speedy, courteous, on time, no hassle, and above all correct product delivery and install. Good to know there are companies out there that still say what they’ll do and do what they say!


Northern California 


3 Day Blinds Design Consultants cover the Lafayette, Orinda, Moraga, CA areas. Call 877-617-3329 to schedule a free in-home design consultation or find a 3 Day Blinds Design Consultant in your neighborhood.

Pirouette® Window Shadings by Hunter Douglas at 3 Day Blinds

Simply stunning!  We at 3 Day Blinds love Pirouette® Window Shadings, made exclusively by our partner, Hunter Douglas®.

These beautiful shades feature horizontal 4″ or 5″ fabric vanes attached to a single sheer fabric backing. They come in 176 colors and can cover windows seamlessly up to 144″x120″.  Wow!

We asked Cindy Julia, one of our top Design Consultants, located in the Los Angeles area, why her clients love this product so much.  “First of all, it is a relatively new product, so when I show it to a client, they often have never seen it. But it is really the beauty of the fabric, combined with the light control and privacy options that win them over,” she said.  “I also love the fact that I can cover virtually any window with Pirouette Window Shadings, including arches, angle tops, trapezoids, circles, ovals, hexagons and octagons.  They look wonderful in Bay Windows, and on French Doors, so I can carry the theme through the entire home.  And it is a bonus that they are usually first among their friends to bring these beautiful shades into their homes!”

Ready to check out Pirouette and our entire line of Hunter Douglas Custom Window Fashions?  Just call us at 877-614-3329 and we will schedule a free in-home design consultation with Cindy or one of our other 200 Design Consultants.

Our Core Values at 3 Day Blinds and How They Manifest Every Day

When Kevin Rabbitt was named CEO of 3 Day Blinds almost a year ago, one of the first assignments for the team was to develop a set of Core Values.  It took us several weeks, with much debate (but in the end real consensus), to finalize them. 

And what are they?

#1:  Integrity:  Meeting commitments, large and small

#2:  One Team:  Working together with alignment and respect

#3:  Superior Client Experience:  Expert, personalized, and consistent client care

#4:  Excellence: High quality, every time, continuously improve

#5:  Passion:  Engaged in our work, enjoying the experience

So, what happened next?

As you might expect, Kevin reviewed the Core Values in one of the Town Hall Meetings early in his tenure, they were put on a Power Point slide, and presented to our board of directors and then, as one might expect, the associated signage appeared around the office.

Then what?  Rather than checking this task off of our lists and moving on, we started incorporating our Core Values into the small and large decisions that we make.  

And we started recognizing our peers who actually “live” the Core Values every day at work.  Here are the people in our organization who were recognized by their peers last month for living the 3 Day Blinds Core Values at work:

Rosa Aguirre, Appointment Desk Manager, for “Integrity”

Consistently does what she says she is going to do. An example is that she seeks information on Design Consultants who are being recognized for outstanding sales results so she can guide her team to offer the Design Consultants congratulations when they interact with them on the phone.”


Cheryl White, Local Market Coordinator, 3 Day Blinds Walnut Creek Showroom, CA, for “One Team”

Cheryl is wealth of information that she freely shares to support the Design Consultants in our district. She is busy with her own tasks and clients at hand but she has always been there to make sure we have the right information and our questions are answered. She manages a juggling act between training and her other duties but at no time does she begrudge her duties, she is just a mother hen doing her job!”

Harmony Nekvasil, Design Consultant, Denver, for “Superior Client Experience”

“Harmony always goes out of her way for clients – making sure they are taken care of – start to finish.  She won’t stop until they are 100% satisfied.  On rare occasions, when a problem occurs, she relentlessly pursues a solution and does not stop until it is resolved.

Bernie Negrete, Shutter and Special Order Specialist, “Excellence”

“Bernie helped a Design Consultant sell a complex Hunter Douglas order by working with them on chat to complete the specifications for a 16 window job.  Because of his technical help, we got the order, and our client was thrilled with the products.”

Marcie Macias, Local Market Coordinator, 3 Day Blinds Denver Showroom, for “Passion

“Marcie consistently goes above and beyond to support the Denver team. As the manager of our district’s three showrooms, she ensures that we, her staff, are informed, motivated and encouraged daily.  She is the “go to” person for the whole district and lives the 3 Day Blinds Core Values everyday.”

It takes all members of the 3 Day Blinds Team to deliver on the Core Values when working with our clients.  It all starts with a free in-home appointment, where our expert Design Consultant will assess your needs and recommend the best custom window treatments for your style, light control needs, and budget from the 1000+ products we offer.  Then, they will take guaranteed measurements, provide a free quote and arrange for installation. 

Your new custom blinds or shades can be shipped from our factory the next day and installed in your windows in 3 business days. 

If you’re ready to challenge us to live up to our lofty commitments, experience our outstanding customer service and see our great custom window covering products, call us at 877-614-3329 to schedule your free in-home design consultation now!

Customer Recommendation for Al Horcher

Al Horcher, our installer, was out to a client’s home today and when I called to ensure that the job was complete, he couldn’t say enough good things about Al and his professionalism, courtesy, product knowledge and overall persona.

He said that if Al is ever back in his area he would like to take him to lunch anytime and just hang out with such a decent man!

Way to go Al!!!!

-Reported by Karen in Client Care

Al Horcher is an installer for 3 Day Blinds in the greater Chicago area.   Call 877-617-3329 to schedule a free in-home design consultation or find a 3 Day Blinds Design Consultant in your neighborhood.

Up to $500 in Tax Credits on Hunter Douglas Duette® Architella® Shades

Choose Hunter Douglas® Duette® Architella® Shades from 3 Day Blinds, and save up to $500 on your 2011 taxes!  

Yes… they are THAT good!  Architella Shades provide a patented “cell within a cell” fabric construction that creates multiple air pockets which trap air and greatly reduce heat transfer…  to put it simply, the heat stays outside in the summer and inside in the winter.

But enough about the technical stuff…  these shades are absolutely gorgeous, and come in a beautiful range of colors and textures.  Call 877-614-3329 to schedule your free in-home design consultation to review this fabulous collection of top-of-the-line shades.  Once you make your selection, we will measure your windows, provide a free quote and arrange for installation.


To qualify, shades must be made with the UltraGlide®, EasyRise, LiteRise® or Standard Cordlock, and inside mounted in front of double-glazed windows with no protrusions.  See list of eligible fabrics. The following features are excluded: Motorized operating system, End mounting, Outside mounting, Hold-down brackets, Two-On-One Headrail design option, Cut-outs, Duolite™.  Qualifying products are eligible for a tax credit of 10% of the cost, up to $500 in total during the 2011 tax year. $500 is the maximum combined total amount that can be claimed for all purchases of qualifying energy efficient products placed in service during this period and is subject to reduction in the amount of Section 25C tax credits taken in prior years.  See Frequently Asked Questions.  3 Day Blinds and Hunter Douglas will not provide tax advice. Please review the Certification by Hunter Douglas for specific option and fabric eligibility, with review your personal tax situation with your accounting professional. 

Top 3 Day Blinds Design Consultants Return from Hawaii Trip

View from the Sheraton Waikiki, where winning 3 Day Blinds Design Consultants stayed. Photos by Kevin Rabbitt.

Congratulations to 3 Day Blinds Design Consultants and President’s Club  members, Cheryl Pilkington, Corinne Mar and Susan Gwin, who all earned luxurious 5 day trips to Hawaii for 2 at the Sheraton Waikiki, a beautiful beach front hotel on the island of Oahu.  Trip winners met aggressive customer satisfaction and sales goals in 2010.

The group recently returned.  Sue brought her son, Ty, Corinne brought her husband Thomas, and they were joined by our CEO, Kevin Rabbitt, and his wife, Emily.  Unfortunately, Cheryl and her husband David had to cancel at the last minute.

“I was thrilled to learn that I had earned this trip.  Hawaii was wonderful.  We had a great time enjoying our beautiful surroundings, the fun things to do, and some team bonding time as well,” said Corinne. “For me it was also fun to watch Thomas surf, because that is one of his passions.  Every minute was well-spent.”

Looking north along the white sandy beaches of Waikiki, toward Diamond Head.

Some of the activities the group enjoyed included dinner at the beach house at the historic Moana Surfrider Hotel, which everyone highly recommends, and a trip to the Polynesian Cultural Center, which offered some great shows and lots of ice cream.  Word from the team was that it would have been nice to have been able to order some rum-laced drinks with pretty umbrellas, but this was a liquor-free experience.

Emily, Ty, Sue, Thomas and Corinne together at a fun dinner. Kevin is behind the camera.

“We wante dto reward our hardest working and most productive Design Consultants with some rest and relaxation, but some work continued,” said Kevin.  “What impressed me was that when I looked at the daily sales reports, I saw that these ladies were still placing orders and following up with their clients, even while on what was supposed to be enjoying the getaway.”

Lounging in the crystal blue Hawaiian waters. 

A show at the Polynesian Cultural Center

The winners also spent some time on their own.  There was a lot to see on the streets, on the beach and in the water.  “I really enjoyed spending some quality time with my son in a place that I can only describe as paradise,” says Sue.  “A highlight for us was visiting the Bishop Museum, which celebrates Hawaiian history and nature.”

Professional bathing suit models caught poolside by the Paparazzi? No! Emily and Kevin Rabbitt relax at the Sheraton (while the rest of us on the mainland were busy serving our customers and making blinds).

Kevin and Emily, who left their 4 children at home with grandparents, enjoyed soaking up the sun.  “For me, it not just a chance to relax and spend some time alone with my husband, but by meeting Sue and Corinne, it was a chance to learn more about the work my husband does at 3 Day Blinds,” said Emily.  “It was so enlightening and interesting to hear about the company from the people who actually serve the customers day in and day out. I am proud that Kevin runs such a successful company, one that helps their clients beautify their homes with new custom blinds, shades and shutters and one that employs such outstanding professionals.”

Emily has reason to be impressed. Susan, Cheryl and Corinne are true window treatments and customer service professionals, as are all of our 200 Design Consultants.  And normally, they are not out globetrotting, but instead meeting with their neighbors in their local communities to help design the perfect window treatments.

During your free consultation, they will come to your home or business with more than 1000 product choices, listen to your needs and recommend the best custom blinds, shades or shutters for your application.  In addition, they take guaranteed measurements, provide a free quote and arrange for installation.  Call 877-614-3329 to schedule your in-home design or click here to type in your zip code to meet your team of neighborhood 3 Day Blinds Designers.

Customer Recommendation for Harmony Nekvasil

I have referred Harmony from 3 Day Blinds to two of my clients last year and both thanked me for her referral. I will refer Harmony again. She is knowledgeable, accessible and effective. I recommend Harmony for any and all your window treatment needs!  She is personable, delivers great results, and her services and products are a great value.


Harmony Nekvasil is a 3 Day Blinds Design Consultant, covering the Boulder, Broomfield and Thornton, CO areas. Call 877-617-3329 to schedule a free in-home design consultation or find a 3 Day Blinds Design Consultant in your neighborhood.

3 Day Blinds is Rallying! New Appointment Levels Set (and Still Rising)!

At 3 Day Blinds, our business is driven by successful Design Consultations that take place at our clients’ homes or offices.  We provide these consultations at no charge, because we are confident that we can find the ideal custom window treatments solution for every situation.  We’ve been making custom blinds, shades and shutters for happy customers since 1978, and we firmly believe that meeting with our clients in person, discussing their needs and budget, and looking at the actual windows is the best way to deliver on our core value of “Superior Client Experience”.

Left to Right: Mary Kay, Cristin, Karen, Erica, Kevin Rabbitt (in Rally Jacket), CEO, and Greg Bibas (at desk), SVP, Marketing. Not pictured: Deborah, Matt and Ronen.

Every week, Sunday through Saturday, we count our appointments. We obsessively compare actuals to forecast, to last week, to the same week last month and last year. This week, we have already scheduled a record number, but we are still stretching to reach a specific, beautifully round number with lots of zeros at the end!  We’ll let you know what happens.

So, when we have several consecutive weeks in a row where we see sharp increases in the number of appointments scheduled, we get pretty excited.  But does this “just happen” with no explanation?  We wish…  but not quite! 

Our CEO, Kevin Rabbitt, tries to convince us that when he wears his Rally Jacket, we excel. Now, I don’t in any way want to discount the obvious benefit of this unique, mis-matched, loud, plaid, yet expertly tailored garment (which we’ve noticed he coincidentally tends to wear on Fridays when we are already way ahead of plan), but even he concedes that without the additional hard, smart work of the people in 3 key departments, led by Greg BibasJeff Miller, and Scott Pickard, these new levels of success probably would never be reached. 

It all starts with Marketing.  Greg Bibas, SVP of Marketing joined us in December, and has continued to build the team with talented, fun people, focusing on initiatives such as empowering our design consultants to professionally build their local businesses, creating partnerships with other companies with a similar customer base, reaching out to past 3 Day Blinds customers, improving our website and online presence, creative direct mail campaigns, and much more! 

3 Day Blinds’ Appointment Team during a Friday afternoon lull in calls. Top: Kevin Rabbitt, CEO. Left to right: Rosa Aguirre, Scott, Diane, Ana, Julie, Josh and Nanci. Not pictured and probably on the phone: Chris, Esther, Glendy, Kendra, Liz and Lorne.

Second, comes our Appointment Desk.  Led by Jeff Miller, SVP of Client Care, and Rosa Aguirre, Appointment Desk Manager, this team is focused on getting as many qualified appointments on the calendars of our 200 fabulous Design Consultants as possible.  When a prospective client calls, the Appointment Team asks about their window covering needs and matches them with a Design Consultant in their neighborhood who can meet with them at a time that fits their schedule.  We have 15 team members focused on this effort, and this group usually gets A+ ratings when we survey our customers.

Scott Pickard, SVP of Sales and Kevin Rabbitt, CEO. Not Pictured: Our 11 District Sales Managers and our 200 Design Consultants who are busy serving clients!Third, comes our team Design Consultants, led by Scott Pickard, SVP of Sales, and 11 District Sales Managers.  They all bring professional backgrounds, intensive training and arsenal of 1000+ products, combined with their passion (another 3 Day Blinds core value) and motivation to serve their clients’ needs.  During the free consultation, they help their client choose the best custom blinds, shades or shutters for their home, take guaranteed measurements, provide a quote and arrange for installation.  And most products can be installed within 3 Days! 

Speaking of great products, Kevin suggested that we immediately start developing a Rally Jacket-Inspired Collection of Window Treatments. The next trend in window treatments? Not on my watch! As your blogger, and SVP of Merchandising, I would advise that you don’t wait to place your orders…  I am predicting a very long review process for that idea… 

So, book now. We need the appointments to meet our goal, and let’s be honest:  you need new window treatments. It’s a win-win! We can probably meet with you tomorrow, and have brand new custom blinds, shades or shutters professionally installed in your windows by next weekend.  Call 877-614-3329 or meet your local Design Consultant online right now!


UPDATE:  10 PM Mar 12, 2011:  Well, the final count is in, and we are just short of reaching our “stretch goal”, but we still set a new all-time record! Watch for a news flash next week!

UPDATE:  10 PM Mar 19, 2011:  A week later, we hit that magic number, and today was our best sales day ever!  Way to go, team!

Hyatt Highlands in Carmel, CA Chooses 3 Day Blinds as their Window Treatments Supplier – Part 2

The Hyatt Highlands Hotel in Carmel, CA

We have started producing the 208 custom Roller Shades for guest rooms the Hyatt Highlands Hotel in Carmel, CA in the 3 Day Blinds factory.

Xavier Esparza, General Manager, 3 Day Blinds FactoryWe asked Xavier Esparza, the General Manager in our factory about the planning involved in making sure we flawlessly deliver perfect products on time.

“First, we spoke with our Design Consultant, Rhonda Cook, who worked with the Hyatt Highlands Management Team to specify the products, to make sure that we understood the customer expectations, and we will communicate closely with her throughout the project” says Xavier.

“In this case, the client wanted to receive their Roller Shades grouped on pallets by room, on a specific schedule, so that they could keep this section of the property open to their clients, in order to complete the installation as quickly as possible, with  minimal impact to their business.”

So, what steps are involved?  “First, we needed extra roller shade fabric and components from our suppliers, so our Supply Chain Team went into action the moment that this order became a possibility.”  

Extra fabric arrives at the 3 Day Blinds Factory for the Hyatt Highlands Hotel Project

“Then, the Manufacturing Management Team had to plan to push this order through the factory without disrupting the normal flow of orders from our other clients,” says Xavier.  “When we receive a large order like this, it is cause for celebration, but it also requires that we pull together as “One Team” (one of our core values) to ensure a good outcome.”

3 Day Blinds Team Members inspect Roller Shades that they manufactured for the Hyatt Highlands Hotel

What happens once the shades are manufactured?  “As with all of the custom blinds and shades we make, once they are produced, all of our products go through a quality control inspection.  Then, we build custom-made boxes for them to minimize shipping damage. In this case, we are shipping on pallets, because that is what the client requested.”

Roller Shades, Packaged and Ready to Ship to the Hyatt Highlands Hotel from the 3 Day Blinds Factory

Any word on the outcome?  “Yes, we have heard from Rhonda that the first installations have been a smashing success!  The team at The Hyatt Highlands Hotel loves the fact that these guest rooms now have an unobstructed view of the beautiful ocean and landscape when the shades are opened, and that there is complete privacy when they are closed.”

Are you ready to redecorate your windows with Rhonda Cook, or your neighborhood 3 Day Blinds Design Consultant?  Just call us at 877-614-3329, or click here to meet your neighborhood designer.

Read Part 1 of this story.